BlogNotes
What NovaScope Care covers after year one
Every license includes 12 months of Care. After that it renews by tier. Here is what lapses, what stays, and how to cancel.
Every NovaScope license includes 12 months of NovaScope Care — priority email support, product updates, and API/model compatibility fixes. After that year, Care renews by license tier:
- Solo — $199/year
- Team — $499/year
- Agency — $999/year
Care is an add-on, not a new license and not extra seats.
If Care lapses
Your hosted workspace keeps working. New audits and re-scans do not pause. You keep sign-in access and every report you generated, including its view, download, and export options.
What pauses is access to new product updates and priority support. Support moves to standard email support, which we usually handle within 48–72 hours. Renew at any time to resume updates and priority handling.
Care status is informational in the hosted product; it is not an audit-usage gate.
Why Care still matters
The providers NovaScope connects to — Gemini, SerpAPI, and optional services — change APIs, models, quotas, and response formats. Care funds the compatibility work, fixes, and support needed to keep current releases dependable. It does not turn a one-time license into a subscription or take away the version you bought.
How to renew or cancel
Renew from Pricing (pick the Care card that matches your license). If you already paid with Stripe, open Settings → Manage billing to update the card, download invoices, or cancel Care at the end of the current period.
Questions: hello@novascope.io.