Terms of Service

These terms cover use of the hosted NovaScope.io workspace. They are a visitor-facing summary of how the product is sold and used. They are not a substitute for counsel-reviewed contracts.

The service

NovaScope.io is a hosted workspace for creator visibility scopes — a 13-point content checklist plus Answer Engine Audits across ChatGPT, Gemini, and Perplexity. Reports can be exported as white-label PDF or DOCX. We host the workspace; you do not run a server.

Licenses and billing

Paid access is sold on our pricing page. BYOK seats are a one-time license: you put your own API keys in Settings and pay those providers directly. Platform plans, when offered, use NovaScope-managed keys under a subscription. Promo codes, if any, are entered at checkout — not on this site.

Every one-time purchase includes 12 months of NovaScope Care (product updates and priority email support, targeted at a 24-hour response), starting the day you check out. This is bundled into the license price shown at checkout — it is not billed separately during your first year.

You bring your own keys — Gemini, SerpAPI, Anthropic, OpenAI, Groq, Perplexity, and any others you add. Usage, quota, and invoices are between you and those providers. NovaScope.io is not responsible for those API bills and does not refund or cover them.

After payment, activate at /onboarding with your checkout email, license key, and a password you create. Access depends on that license and password.

Refunds

One-time BYOK licenses

Solo, Team, and Agency are one-time licenses. We refund an unused license within 14 days of purchase if you never activated: no workspace password created and no scopes run. After you create a password or run a scope, access was delivered — at this point no refunds will be issued. On Team and Agency, inviting a teammate also counts as used.

Subscriptions

Nova, Supernova, Constellation, and Galaxy are monthly or annual subscriptions, billed automatically until cancelled.

Monthly subscriptions can be cancelled anytime from Billing in your workspace. Cancelling stops future charges; you keep access through the end of the billing period you already paid for, with no refund or proration for that period.

Annual subscriptions can be refunded in full if you request it within 30 days of the annual charge. After 30 days, that charge is non-refundable — you can still cancel to stop the following year's renewal, and you keep access through the rest of the year you already paid for, but the payment itself is not refunded.

We do not issue prorated, partial, or retroactive refunds on any subscription.

If Stripe charged you and you could not sign in because of a NovaScope.io bug, email help@novascope.io. We will refund or restore access.

We do not refund:

• Dislike of findings, rankings, or traffic that did not change. Findings are not a guarantee.
• Your own API bills. Gemini, SerpAPI, Anthropic, OpenAI, Groq, Perplexity, and any other key you add are billed by those providers. We do not refund or cover usage, quota, or invoices.
• A change of mind after a completed scope.

Care renewal

After the included first year, NovaScope Care is an annual add-on, not a license — it renews at $199/year (Solo), $499/year (Team), or $999/year (Agency). Cancel anytime by emailing help@novascope.io; access continues until the end of the paid period, then it stops.

If you do not renew Care, your workspace is locked from new product updates and priority support. Running scopes is not affected.

NovaScope.io is hosted software. The providers we call — Gemini, SerpAPI, and others you connect — change their APIs and models over time, and Care funds keeping the pipeline working against those changes.

Once your 12 months of included Care (or a paid renewal period) ends without a renewal, you stop receiving new product updates, and support requests are handled as standard email support only. They are usually handled within a 48- to 72-hour queue. Priority support stays within 24 hours.

You keep running scopes, re-scans, signing in, viewing, re-downloading, and exporting reports exactly as before. None of that requires Care. Renew at any time to resume updates and priority support.

Your responsibilities

• You are responsible for client data you enter and for reports you send.
• You are responsible for verifying the accuracy of AI-generated findings before you act on them or share them. See AI-generated findings.
• You are responsible for your own API keys and the bills they create. Provider usage, quota, and invoices are between you and those providers — not NovaScope.io. We do not refund or cover those charges.
• Do not redistribute the application, source, or license keys.
• Use the service only for lawful scopes of accounts and content you are authorized to review.

BYOK scope fair use

One-time BYOK licenses include unlimited customer-initiated scopes, subject to reasonable concurrency and platform fair-use limits. This does not create a per-scope NovaScope.io fee. You may not use scripts, shared credentials, or other automation intended to overwhelm the service, evade seat limits, or materially interfere with another customer's use.

We may queue or temporarily throttle unusually intensive activity when needed to protect platform reliability. When reasonably possible, we will contact the workspace owner before applying an ongoing restriction and work with them on an appropriate usage pattern.

User-submitted content

Some parts of the site let you post content we did not write — for example the feedback board, its comments, and votes. You keep ownership of what you post there. By posting, you give NovaScope.io a non-exclusive, worldwide, royalty- free license to display, reproduce, and respond to it on the site and in related communications (for example, referencing a feature request in the changelog).

Do not post anything you do not have the right to share, anything confidential (yours or a client's), or anything abusive, illegal, or infringing. We may remove or edit submissions, or suspend an account's ability to post, at our discretion — including without prior notice for content that violates this section.

Referral program

To earn commissions, a referrer must, in addition to accepting these Terms: have completed onboarding and activated a workspace (“gone live”), have run at least one scope, and hold an active paid license or subscription — a free scope test drive account, an unactivated license, and internal complimentary accounts do not qualify.

A commission is only earned when the referred person completes a paid purchase of their own; referrals that never convert past a free trial or test drive earn nothing.

Commissions are held for 90 days from the referred purchase date before they are eligible for approval and payout, to allow for the refund window and any chargebacks. A commission tied to an order that is refunded or charged back is reversed and is never paid, regardless of the 90-day hold.

Commissions are reviewed and paid out manually and are not automatic. NovaScope.io may withhold, adjust, or reverse a commission at its discretion — for suspected fraud, abuse, self-referral, or violation of these Terms.

Scope test drive

One watermarked scan is available as a scope test drive with email. It does not include a license, seats, or white-label export.

AI-generated findings

NovaScope.io uses AI and third-party APIs to produce scores, citations, competitor mentions, recommendations, and other findings. AI can make mistakes. You are responsible for verifying important findings before you act on them or send them to a client.

Double-check, at least: citation and mention rates, competitor names, security-header findings versus live response headers, sampled URLs, and AI-written recommendations. To the extent permitted by law, NovaScope.io is not liable for decisions made on unverified output.

Limitation

The service is provided as hosted software for SEO and AI-visibility research. Findings are not a guarantee of rankings, citations, or traffic. You must verify AI-generated findings as described under AI-generated findings. To the extent permitted by law, NovaScope.io is not liable for indirect or consequential damages, or for outages or changes at third-party APIs you (or we) call during a scan.

Governing law and dispute resolution

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Before filing a claim, contact help@novascope.io and give us 30 days to resolve it informally. If that does not resolve the dispute, you and NovaScope.io agree to resolve any claim arising out of or relating to these terms or the service through binding, individual arbitration in Texas rather than in court, except that either party may bring an individual claim in small-claims court instead. There is no right or authority for any claim to be arbitrated on a class, consolidated, or representative basis, and you and NovaScope.io each waive any right to a jury trial.

Accessibility

We want this site usable by everyone. We run accessiBe, a third-party accessibility interface, site-wide — look for the accessibility icon in the corner of any page. It lets you adjust contrast, text size, spacing, cursor size, and other display settings, and it improves compatibility with screen readers and keyboard navigation.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. No automated tool guarantees full compliance on every page, and some content may not yet meet that standard. If you hit an accessibility barrier anywhere on this site, email help@novascope.io with the page and what happened — we will work with you to get you the information or access you need.

Contact

Questions: use the contact form or email help@novascope.io.